Privacy

Who we are

Question Avenue is run by Megakad XD Ltd, the data controller for your information. In this policy, “we”, “us” and “our” mean Megakad XD Ltd.

Contact us about privacy at support@questionavenue.com.

What we collect

We do not sell your information, show ads or track you across other companies’ apps and websites.

Why we use it

• To provide Question Avenue: your account, courses, lessons, revision, progress, audio narration and subscriptions. This is necessary to perform our contract with you.
• To keep the service safe and working: preventing abuse, checking what is typed for safety, fixing problems and improving the service. This is in our legitimate interests.
• To meet legal obligations: such as tax and accounting rules, and responding to lawful requests.
• To send notifications: lesson and revision reminders, only if you allow them. This relies on your consent, which you can withdraw at any time in your iPhone’s Settings.

AI-generated content

Question Avenue uses AI to create your courses. To do that, we send what you want to learn, your level and preferences, and the questions you ask about a lesson to our AI providers. When you play a lesson as audio, its text is sent to an AI provider to create the narration.

AI-generated material can be incomplete or wrong. It is for general learning, not professional advice. Check anything important against reliable sources, especially for health, legal or financial decisions.

Who processes your information

We use trusted providers to run Question Avenue. They process information for these purposes:

We may also share information where the law requires it, or to protect our users, the service or others.

International transfers

Some of our providers process information outside the UK. When that happens, we rely on safeguards recognised by UK law, such as adequacy regulations or approved contract clauses, so your information stays protected.

How long we keep it

We keep your account and learning information while your account is open.

When you delete your account, it is closed straight away and you are signed out. We permanently delete your account, courses, progress and files 30 days after your request. We may keep limited records for longer where the law requires. Apple and RevenueCat keep their own purchase records under their own policies.

Your rights

You have the right to access, correct or delete your information, to receive a copy of it, to object to or restrict how we use it, and to withdraw consent at any time.

• Delete your account in the app: Profile, then Account, then Delete account.
• Anything else, including a copy of your data: email support@questionavenue.com. We may need to confirm it is you, and we respond within the time the law requires.

If you are unhappy with how we handle your information, please tell us first. You can also complain to the UK Information Commissioner’s Office at ico.org.uk, or to the data-protection authority where you live.

Age

Question Avenue is for people aged 13 or over. When you start, the app asks for your date of birth, works out your age band on your phone and sends us only the band. We do not store your date of birth. Anyone under 13 cannot continue.

Security

We encrypt information in transit and limit who can access it. No online service can be completely secure, but we work to protect your information.

This website

This website has no sign-in, forms, advertising, analytics or tracking cookies. Our website host processes basic technical information, such as IP address and browser type, to deliver and protect the pages.

Changes and contact

We may update this policy when Question Avenue, our providers or the law changes. The “last updated” date above shows when it last changed, and we will let you know about important changes.

Questions? Email support@questionavenue.com or write to Megakad XD Ltd at the address above.